Backup User Selection determines which cPanel accounts participate in scheduled account backups. Keep this selection aligned with service commitments so a migrated or newly created account is not silently left without the expected protection.
IN THIS ARTICLE
Information to have ready
Prepare the approved list of accounts and exceptions. Confirm scheduled backups and user-account backup data are enabled globally, and understand the separate policy for suspended accounts.
01 Choose which accounts participate in WHM backups
- Open Backup User Selection and locate each account by its exact username.
- Set the account’s backup toggle to the intended state. The interface saves individual changes automatically.
- Use an all-account action only when its scope matches the approved policy. Recheck specific exceptions afterwards.
- Review Backup Configuration for the suspended-account option. An enabled user toggle does not override a global exclusion of suspended accounts.
- After the next complete backup run, compare the produced account list with the approved selection and investigate every missing expected account.
Confirm the expected result
Each included account should have a fresh completed backup, and each exclusion should have an explicit reason, owner and alternative protection if required.
Troubleshoot unexpected results
If a selected account is absent, inspect global settings, suspension state, account quota and backup logs. A toggle alone does not prove that backup creation succeeded. Legacy and current backup controls can appear together on older installations; identify which system your operational policy actually uses.
Does disabling an account’s backup delete old copies immediately?
The selection controls participation in future scheduled backups. Existing-copy retention is a separate policy. Review actual retained data and deletion rules before promising that historical copies remain available or have been removed.
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