Viewing articles tagged 'resellers'

Activate and test a WHMCS payment gateway

Activate a payment gateway only after confirming its supported currencies, payment flows and...

Add and maintain currencies in WHMCS

Adding a currency to WHMCS creates a pricing and payment responsibility. Confirm how catalogue...

Add and price WHMCS configurable options

Configurable options let customers choose variations that contribute to a product's price, such...

Add funds to your Nabtech domain reseller balance

Use the reseller area's Wallet page to add funds and verify the balance available for domain...

Adding a cPanel hosting product to your own WHMCS

This guide is for resellers who administer their own WHMCS installation. A WHMCS product...

Apply a hosting package change from a WHMCS service

A WHMCS product change can affect both recurring billing and the hosting package on the server....

Apply an approved tax policy in HostBill

Configure HostBill's tax settings from an approved tax schedule for your business, customers...

Apply and review client credit in WHMCS

WHMCS client credit can represent received deposits, overpayments or an authorised goodwill...

Apply client-specific HostBill settings and automation overrides

Client-level overrides let HostBill apply a specific billing or service agreement to one...

Applying reseller contact details and branding without changing server ownership

Reseller branding can present your business name, logo and support contact within the permitted...

Back up and test recovery of HostBill

A recoverable HostBill backup contains more than a database export. It must preserve the...

Brand and test the HostBill client area

Customise the HostBill client area so customers can recognise your business and reach billing,...

Brand and test the Hosting Suite client experience

Client design controls the appearance of the suite's customer interfaces and selected broader...

Branding your reseller customers’ cPanel experience

A consistent customer control panel helps your reseller service feel coherent: recognizable...

Build a structured HostBill knowledgebase

Organise a HostBill knowledgebase around the tasks customers need to complete. Use a single...

Build a WHMCS staging copy without sending live charges or emails

A WHMCS staging copy can contain real customers, saved payment references and server...

Build and publish branded billing-platform connectors in Connector Studio

Connector Studio creates and publishes branded connector releases for the billing platforms...

Build HostBill product components and configurable options

HostBill product forms collect order information and, for supported field types, let customers...

Can I resell Nabtech domains without WHMCS?

Yes. You can use the Nabtech reseller portal for permitted domain orders and management without...

Change a WHMCS service due date without creating a billing gap

Changing a WHMCS service's billing cycle or due date affects future billing and may affect...

Changing a cPanel username and reviewing its dependencies

Renaming a cPanel username changes an operating-system account identity and can affect home...

Changing an account bandwidth allowance in WHM

The account bandwidth allowance is a monthly data-transfer limit. It is different from network...

Changing an account’s primary domain in WHM

Changing an account’s primary domain updates its hosting identity and can rename associated...

Changing one account’s disk quota in WHM

Quota Modification changes one hosting account’s permitted disk allocation. It can resolve a...

Check HostBill requirements and licence modules before installation

A HostBill installation needs a compatible runtime, a valid licence and the particular...

Check which Hosting Suite tools each control panel supports

Hosting Suite connects cPanel, Plesk, DirectAdmin, Webuzo and Virtualmin accounts, but their...

Check WHMCS requirements before installing or updating

Check the requirements of your exact WHMCS release before installing it or changing PHP. A...

Choose and test a HostBill order page

Choose a HostBill order page by the service workflow it must support. Its order type determines...

Choose and test a WHMCS order form for a product group

The WHMCS order form template controls how customers compare products, configure a service and...

Choose hosting tools and limits for each product

Product features decide what customers can do from Manage Account. Build each product around...

Choose when HostBill creates a customer's service

Choose HostBill's account-creation trigger according to when your business is ready to commit...

Choosing and activating a WHMCS licence

A WHMCS licence authorises use of the billing software under its licence terms. It is separate...

Collect a safe WHMCS module log for troubleshooting

WHMCS module logging helps diagnose communication between the billing application and a server,...

Collect service information with WHMCS custom fields

Use WHMCS custom fields to collect information required to deliver a service or route support....

Collect useful Hosting Suite diagnostics without exposing credentials

A useful support case connects the customer's symptom to a specific service, action and...

Configure and troubleshoot customer control panel login

Hosting Suite can offer panel login from an eligible hosting service without asking the...

Configure early-renewal and billing-cycle discounts

Renewal discounts can reward an eligible early renewal or a change of billing cycle. Define the...

Configure free trials for selected hosting products

Hosting Suite's free-trial workflow lets eligible customers start selected products without...

Configure HostBill contract generation for orders

HostBill supports checkout agreements and generated customer contracts. Configure the right...

Configure HostBill currencies and exchange rates

Configure additional currencies in HostBill so customer prices, invoices and gateway charges...

Configure HostBill global automation policies

HostBill automation should implement your published service lifecycle: when an invoice appears,...

Configure Hosting Suite access rules and verify effective permissions

Hosting Suite access rules add module-specific restrictions to the permissions already granted...

Configure recurring and one-time WHMCS product prices

Configure a WHMCS product's billing cycles from the price you intend to charge for the full...

Configure renewal permissions and billing cycles for a product

Products & policies controls what customers can do when renewing an eligible product....

Configure renewal reminders without missing billing cycles

Renewal reminders help customers plan payment, but their schedule is separate from WHMCS...

Configure supported saved payment methods in WHMCS

A tokenized payment method stores a provider reference that WHMCS can use for authorised future...

Configure the website portal and its access model

The website portal gives customers a focused place to manage their websites. Choose its access...

Configure WHMCS invoice reminders without duplicate notices

Payment reminders should tell customers what is due, when payment is needed and whether...

Configure WHMCS promotion codes and eligibility limits

A WHMCS promotion should express a specific commercial offer: who qualifies, which products and...

Configure WHMCS tax rules for your approved billing policy

Configure WHMCS tax settings from the business's approved tax requirements. This guide explains...

Connect a Plesk server to native WHMCS provisioning

The native WHMCS Plesk module connects billing services to Plesk accounts and service plans....

Connect cPanel and WHM to Hosting Suite

A cPanel connection lets the suite read and manage the hosting accounts attached to your WHMCS...

Connect DirectAdmin hosting accounts to Hosting Suite

The DirectAdmin integration works with the hosting user attached to a WHMCS service. A reseller...

Connect DirectAdmin to native WHMCS provisioning

The native WHMCS DirectAdmin module supports account provisioning and common lifecycle actions...

Connect Plesk subscriptions to Hosting Suite

The Plesk integration manages the subscription or webspace associated with a WHMCS service....

Connect Virtualmin virtual servers to Hosting Suite

The Virtualmin integration associates a WHMCS service with its virtual server and hosting...

Connect Webuzo admin and end-user services to Hosting Suite

Webuzo has separate administrator and end-user interfaces. Hosting Suite uses the saved server...

Connecting a cPanel reseller server to your own WHMCS

Connect WHMCS to WHM so your own reseller business can provision and manage the hosting...

Control when WHMCS generates recurring invoices

WHMCS generates recurring invoices from service billing dates and the configured lead time....

Correct a WHMCS invoice without losing its audit trail

WHMCS 9.0 changes the way administrators correct invoices. Once an invoice leaves Draft, its...

Create a HostBill promotional coupon

A HostBill promotion should specify who qualifies, which charges it discounts and how long it...

Create and administer a reseller account with the correct commercial scope

A reseller account authorises a WHMCS customer to use Domain Nexus's domain-resale workspace...

Create and review a HostBill invoice

Create a manual HostBill invoice when an authorised charge is not already covered by the normal...

Create and simulate a renewal price rule

A renewal price rule chooses the source amount and adjustments used for eligible renewal...

Create recurring service addons in WHMCS

A WHMCS product addon is suitable for an additional service that needs its own billing or...

Create WHMCS administrator roles with appropriate access

Give each WHMCS staff member an individual administrator account with a role matched to their...

Create WHMCS support departments and staff access

Support departments route customer requests to the right staff and control how tickets can be...

Creating a cPanel account in WHM as a reseller

Create a separate cPanel account when a customer needs an independent website, login, email...

Creating a DirectAdmin reseller package

A reseller package defines the resources and capabilities an administrator delegates to a...

Creating a hosting package in WHM

A WHM package is a reusable collection of account limits and settings. Creating packages before...

Customising a WHM suspension page without exposing customer data

A suspension page should tell visitors that the site is unavailable and give the account owner...

Customize Hosting Suite emails and control automatic template updates

Hosting Suite creates ordinary WHMCS product email templates and sends them inside your WHMCS...

Deactivate or remove Hosting Suite with a billing handoff

Decide whether you want a reversible deactivation or permanent deletion of module data. Before...

Deleting an unused WHM package

Remove a package when it is no longer part of your hosting catalogue. This is a housekeeping...

Design reseller groups, permissions and inherited settings

Reseller groups let your company apply a consistent commercial and API policy to a set of...

Editing an existing WHM hosting package

Edit a package when a plan definition needs to change. Because multiple customers may use the...

Enable and validate a HostBill payment gateway

Configure a HostBill gateway only after confirming that the merchant account, installed module...

Enable Hosting Suite renewals on a compatible WHMCS installation

The supplied Hosting Suite renewal accounting implementation is restricted to WHMCS 8. Verify...

Export HostBill records for a controlled migration or review

Choose the HostBill export that matches your goal. A report provides selected business records,...

Finding the owner, package and resource usage of a WHM account

WHM’s List Accounts view helps identify the hosting account behind a domain before you change...

Give HostBill staff appropriate administrator permissions

Use named HostBill staff accounts and task-based privileges so support, billing and...

Grant master-reseller access and define downstream responsibilities

Master-reseller access lets an authorised account manage a restricted downstream network. It is...

Granting or removing jailed shell access for an account

Manage Shell Access controls whether an account can use an interactive server shell. Grant the...

Handle a WHMCS order held for fraud review

Fraud screening helps prioritise order review, but an automated score is not a complete...

Identify the registry, registrar, reseller and DNS operator for a domain

A domain can involve several providers even when you pay one company. Identify who controls...

Import existing hosting services into WHMCS safely

Bringing existing hosting services into WHMCS requires an inventory of the remote accounts and...

Install a self-hosted HostBill billing system

This guide covers a manual, self-hosted HostBill installation. Use the vendor's separate...

Install and activate Nabtech Hosting Suite

Install the suite in the WHMCS installation that owns the services you want to manage. The...

Installing WHMCS on a compatible hosting account

Install WHMCS only after confirming a valid licence and an environment that meets the...

Investigate a downstream reseller issue within the master account's assigned scope

Use the master workspace to investigate an assigned downstream reseller without exposing a...

Investigate a paid WHMCS order that did not create hosting

When a paid hosting order does not produce a working account, determine which part of the...

Investigate and repair a renewal that needs review

Renewal operations shows each renewal's invoice, period and processing state. Start with...

Investigate failed automatic payment captures in WHMCS

When automatic payment capture fails in WHMCS, first determine whether no attempt occurred, the...

Investigate missing WHMCS client emails

When a WHMCS email is missing, trace it from the application to the sending provider and then...

Investigate stalled HostBill background and provisioning tasks

Investigate a failed HostBill task by identifying its target, the action requested and the...

Issue and recover website portal logins

Use the portal's supported access and password-reset workflows when a customer cannot sign in....

Issue or rotate a downstream reseller credential and deliver it securely

An authorised master can manage supported API credentials for assigned ordinary downstream...

Keep Blesta annual domain pricing aligned with supported upstream terms

Configure domain pricing in Blesta after the module account authenticates correctly. The...

Keep end-customer registration contacts separate from reseller account ownership

Keep the customer who holds a domain registration separate from the reseller account that...

Logging in to WHM securely

WHM manages hosting accounts and server or reseller settings. Its login is different from the...

Maintain a custom WHMCS theme across upgrades

Update a custom WHMCS theme alongside the application release it supports. Keeping an old theme...

Maintain Hosting Suite hooks and avoid duplicate automation

Hosting Suite uses WHMCS hooks for client interfaces, checkout validation, lifecycle...

Manage client users and permissions in WHMCS

WHMCS separates the client account that owns services from the users who log in to manage it....

Manage HostBill client contacts and access permissions

HostBill client contacts give another person access to a customer's account with a defined set...

Manage trial extensions, expiry and paid conversion

Use the trial record, service state and invoice together when extending or converting a trial....

Manage website migration requests and source credentials

The migration request workflow records the customer's source details, progress and replies for...

Map HostBill product settings to server packages

Package mapping tells a HostBill provisioning module which provider-side plan to create. The...

Move a self-hosted WHMCS installation to another server

Move a self-hosted WHMCS installation as one coordinated change involving its database, files,...

Move HostBill to another server or installation address

Moving HostBill requires its database, application files, private storage and configuration to...

Move WHMCS writable directories outside the public web root

Move WHMCS writable directories outside the public web root to prevent direct web access, then...

Moving a DirectAdmin user between resellers

Moving a user between DirectAdmin resellers changes account ownership and management...

Moving an account to a different server IP

Changing a site’s server IP affects traffic routing and can require external DNS or firewall...

Moving an existing account to another WHM package

Changing an account’s WHM package applies the limits and features of another server-side plan....

Offer and reconcile WHMCS mass payment invoices

WHMCS Mass Payment lets a customer settle several outstanding invoices in one transaction while...

Organize and maintain a WHMCS knowledgebase

Organise the WHMCS knowledgebase around tasks customers need to complete. Each article should...

Organize HostBill ticket status assignment and escalation

Manage a HostBill ticket so the customer, current owner and next action remain clear. The...

Organize WHMCS products into customer-facing groups

Use WHMCS product groups to organise the catalogue around customer needs, such as shared...

Plan a client-data import into WHMCS

Import client records into WHMCS using a supported workflow and a reviewed mapping of source...

Plan an upgrade from an unsupported WHMCS version

Plan an upgrade from an unsupported WHMCS version as a sequence of compatible transitions. Very...

Plan and validate a HostBill software update

A HostBill update changes application files and may update the database. Plan the update as one...

Plan your first Hosting Suite rollout

Nabtech Hosting Suite brings customer hosting tools, application plans, trials and renewal...

Planning package changes across several reseller accounts

Modify/Upgrade Multiple Accounts can apply a planned package change to several accounts....

Prepare a HostBill metered-billing product

Metered billing charges for measured resource use. A reliable setup needs a defined unit, a...

Prepare a new reseller account for its first live domain order

Prepare a reseller account, billing integration and support workflow before accepting your...

Preparing starter files for newly created cPanel accounts

A skeleton directory supplies starter files when new cPanel accounts are created. The old...

Preview and schedule exact domain price imports from the command line

The connector's command-line price importer can preview and apply an exact catalogue of...

Process and reconcile a WHMCS refund

A WHMCS refund must match both the customer's approved refund and the movement of funds at the...

Protect the WHMCS administrator sign-in area

Protect WHMCS administrator access with individual accounts, suitable permissions and strong...

Publish a reseller domain catalogue with correct terms, prices and features

The reseller catalogue determines which domain extensions, periods and operations an account...

Publish controlled customer downloads in WHMCS

Use WHMCS downloads to distribute approved files with clear access rules and version...

Reconcile WHMCS reports with invoices and transactions

Use WHMCS reports to answer a defined operational question, then verify the report's date...

Record an offline payment against the correct WHMCS invoice

Record a manual WHMCS payment after confirming that the money was received through the approved...

Record and reconcile refunds in HostBill

Choose the refund method that matches the authorised outcome: money returned through a gateway,...

Removing the server IP from a DirectAdmin reseller allocation

Remove the main server IP from a reseller allocation when future accounts should use a...

Resolve duplicate recurring payment subscriptions

If a customer appears to pay twice each renewal period, compare the actual provider...

Restoring a WHM bandwidth allowance without resetting usage

WHM’s Reset Account Bandwidth Limit restores an account’s allowance to its package default. It...

Return a service from Hosting Suite renewals to WHMCS billing

Use the explicit billing handoff when a connected service should return to standard WHMCS...

Review and accept a WHMCS order without duplicate provisioning

Review a WHMCS order by checking its payment, risk information and delivered items before...

Review and retry failed WHMCS module actions

Module Queue records failed automated actions involving service or domain modules. It gives an...

Review HostBill suspension termination and reactivation rules

Suspend a HostBill service when the authorised outcome is a temporary restriction. Termination...

Revoking an exposed WHM API token and auditing its use

An exposed WHM API token should be revoked promptly because it can authorise server or reseller...

Rotating a WHM integration token with minimal interruption

Rotating a WHM API token replaces an integration secret while preserving the authorised...

Run an end-to-end WHMCS test order before launch

A complete WHMCS test order checks the customer journey and the operational result. A...

Selecting the default cPanel login theme in WHM

WHM can select an installed login theme through Tweak Settings. This controls the login...

Set and review WHMCS late fees

WHMCS late fees should implement the company's approved customer agreement. Decide the amount,...

Set client-specific discounts in HostBill

Use a client-specific HostBill discount for an approved customer agreement that should apply...

Set HostBill invoice timing and recurring service dates

HostBill can invoice from a service's billing schedule or from a manually created recurring...

Set up a consistent WHMCS support ticket workflow

A consistent WHMCS ticket workflow makes the next action and owner clear. Use customer replies...

Set up HostBill support departments

A HostBill support department should have a clear customer purpose, an assigned team and a...

Set up prorated WHMCS product billing

Prorata billing aligns new service periods to a chosen billing day and charges an appropriate...

Set WHMCS suspension and termination automation deliberately

WHMCS automation should implement the hosting company's approved billing and service policy....

Suspending a cPanel account in WHM

Account suspension temporarily restricts an account without intentionally deleting its stored...

Suspending a reseller and understanding customer impact

WHM offers reseller-wide suspension controls that can interrupt every customer account owned by...

Terminating a hosting account after a verified handover

Termination permanently removes a hosting account and its associated server data. Use it only...

Transferring a cPanel account to a different reseller owner

The WHM account owner determines which reseller administers a cPanel account. Transferring that...

Translate Hosting Suite customer labels and maintain language files

Translations replaces exact customer-facing strings in the module. Use it for translated labels...

Troubleshoot HostBill payment notifications and reconciliation

A payment callback or webhook carries the provider's result back to HostBill. The customer's...

Troubleshoot WHMCS payment callbacks and unpaid invoices

Payment callbacks and webhooks allow a gateway to notify WHMCS about events independently of...

Understand HostBill pro forma and final invoice numbering

HostBill's invoicing method controls how invoice numbers are assigned and whether pro-forma and...

Understanding allocated resources and overselling limits in WHM

A reseller can reach a resource-allocation limit even when their customers have not filled...

Unsuspending a cPanel account in WHM

Unsuspend an account after the reason for its suspension has been resolved. This restores...

Update WHMCS manually when the automatic updater is unavailable

A manual WHMCS update requires both the correct release files and the supported database update...

Upgrade Hosting Suite and review changed product behaviour

Upgrade the module as a complete release and verify the workflows your business uses afterward....

Upgrading a reseller hosting plan without losing track of customer accounts

An upgrade to reseller hosting changes the resources or account allowance available to your...

Use HostBill logs to investigate an operational failure

Use HostBill logs to reconstruct a specific event across the customer record, scheduled task...

Use the WHMCS automatic updater safely

Use Utilities > Update WHMCS to apply a supported update to a self-hosted installation after...

Use WHMCS server groups to control provisioning placement

A WHMCS server group determines which configured server receives a newly provisioned service...

Verify and link existing hosting accounts

Account linking connects an existing WHMCS service to the remote hosting account that belongs...

What happens when my domain reseller purchase balance is low?

A low purchase balance can prevent a new domain operation from being accepted under your...

What to do after your Nabtech domain reseller account is activated

After activation, verify your reseller offer, funding and account access before accepting...

Which domain extensions can I resell through Nabtech?

Your reseller area's current Pricing catalogue shows the domain extensions and terms available...

Why is a WHMCS invoice still unpaid after the customer paid?

When a WHMCS invoice shows the wrong payment state, reconcile the money and ledger before...