Viewing articles tagged 'email'

Activating Google Workspace for your business domain

Google Workspace provides business email and collaboration through the edition purchased from...

Adding a Google Workspace email alias and testing replies

A Google Workspace email alias sends mail addressed to another name into an existing user's...

Adding a licensed user to Google Workspace

Create an individual Google Workspace account for each person who needs a licensed mailbox and...

Adding a monitored DMARC policy through SiteWorx

DMARC tells receivers how to handle messages that fail aligned SPF and DKIM checks and can send...

Adding a Nabtech IMAP mailbox to Gmail on Android

The Gmail app can manage an ordinary hosting mailbox as an IMAP account. The address stays...

Adding a Nabtech mailbox to Apple Mail on iPhone or iPad

Add an existing hosting mailbox to Apple Mail so the phone can send and receive using your...

Adding a Nabtech mailbox to current Outlook for Windows

Use a supported Outlook release for your business mailbox. Outlook 2019 belongs to an Office...

Adding a narrow sender exception in SpamExperts

Add a sender exception in SpamExperts only for a defined legitimate need. Verify the real...

Adding a user to Zoho Mail with the correct policy and licence

Create a separate Zoho account for each person who needs an independent mailbox, sign-in and...

Adding an OX App Suite mailbox through the service controls

Create an OX mailbox for each person who needs an independent sign-in and mail store. Check the...

Adding and using an email alias in Zoho Mail

An alias gives an existing Zoho mailbox another address. It is useful when one person handles...

Adjusting a mailbox sending limit in DirectAdmin

The sending limit restricts outgoing email volume for a mailbox within the server policy....

Applying a Zoho email policy to the right users

Zoho Mail policies control capabilities such as external communication, attachments, protocol...

Assigning administrator roles in Zoho Mail

Give Zoho administrators only the capabilities needed for their work. A helpdesk colleague who...

Assigning limited Google Workspace administrator roles

Give a Google Workspace administrator the permissions needed for their job. A colleague who...

Blocking a sender domain with DirectAdmin email filters

A domain filter can block mail associated with multiple addresses at the same domain. Its broad...

Blocking a specific sender address with DirectAdmin email filters

An address filter can target unwanted mail associated with one sender address. Sender addresses...

Blocking an unwanted sender in SpamExperts

Use a SpamExperts sender block entry for repeated unwanted mail from a known address or domain....

Budgeting for business email users and edition changes

Budget business email around the number of required identities, the edition features and the...

Changing a DirectAdmin mailbox password

Changing a mailbox password updates access to that email account through webmail and...

Changing a DirectAdmin mailbox storage quota

A mailbox quota limits the storage consumed by that mailbox. Increasing it can restore room for...

Changing a global email filter without disrupting other mailboxes

Editing a global filter changes mail handling for the entire cPanel account. A small change to...

Changing a mailbox password in Plesk

Change a mailbox password to protect an email account or complete an access handover. The...

Changing a mailbox quota without deleting messages

A mailbox quota limits storage available to one email address. Increasing it can restore...

Changing an email mailbox password in cPanel

Change a mailbox password when it has been shared, forgotten or exposed. This changes access to...

Changing or resetting an OX App Suite mailbox password

The OX mailbox password protects email access and is separate from the Nabtech client-area...

Changing the display name shown on OX outgoing email

The sender name is the text recipients see beside an OX email address. Set it to identify the...

Check email and application support before using an internationalised domain

Test email and application support before making an internationalised domain your only public...

Check forward-confirmed reverse DNS for a mail server address

Forward-confirmed reverse DNS means that a sending IP resolves through PTR to a hostname and...

Checking a hosting mailbox manually in Apple Mail

A manual refresh is useful when you expect a message and want to check the server immediately....

Checking for new email and fixing Outlook synchronisation delays

Outlook can display cached messages while a server connection is unavailable. Use the...

Checking for new email in Thunderbird

Thunderbird can check several accounts, but a refresh of one account does not necessarily...

Checking local and external mail routing on Plesk for Windows

Plesk for Windows needs a deliberate local-mail setting when a domain uses an external email...

Checking OX email aliases and the address used for replies

An OX alias delivers another address into an existing mailbox. It is suitable when one owner...

Checking the destination mail server behind SpamExperts

The SpamExperts destination is the server that receives mail after filtering. It must point to...

Checking which messages an email archive actually captures

Verify what SpamExperts archiving captures before relying on it for business record retention....

Choosing a business email migration window

Choose an email migration window when the business, its administrators and required support...

Choosing an alias, group or shared mailbox for a department

Choose a department address according to how the team will receive, answer and track messages....

Choosing between mailbox retention, archiving and backup

Choose protection according to the problem you need to solve: keeping records for a defined...

Choosing email hosting for your business domain

Email hosting receives and stores messages for addresses on your domain. You can use a...

Choosing online collaboration tools and checking file compatibility

Evaluate online document tools with the files and collaboration tasks your team actually uses....

Choosing safe handling for mail sent to nonexistent addresses

A domain’s default address handles incoming mail addressed to names that do not exist as...

Choosing whether a SiteWorx domain should use a catchall

A catchall receives messages addressed to otherwise nonexistent local addresses. It can help...

Collaborating safely on a Zoho Sheet workbook

Collaborate in Zoho Sheet when the organisation's plan includes it and several people need one...

Completing a final mail sync during a Plesk migration

A final mail synchronization reduces the gap between an initial Plesk migration copy and mail...

Completing certificate domain validation by email

Email domain validation works when an authorised person receives and approves the certificate...

Configure and test outgoing HostBill email

Configure HostBill's outgoing mail with an approved sender and a delivery service you can...

Configure authenticated outgoing email in WHMCS

WHMCS's mail provider sends invoices, welcome messages and support notifications. Configure it...

Configure WHMCS support email piping or importing

Email piping and importing bring support messages into WHMCS. Choose one intended delivery...

Configuring a useful SpamExperts quarantine report

Email Scout Reports summarise messages matching a defined SpamExperts search. Configure the...

Configuring a Zoho Mail out-of-office response

Configure an out-of-office reply before planned absence so senders know when to expect a...

Configuring an application to send through authenticated SMTP

Authenticated SMTP gives a website or application an explicit sending identity and clearer...

Configuring cPanel spam filtering and the Spam Box

cPanel Spam Filters can score incoming messages and route suspected spam to a separate folder....

Configuring Laravel transactional email

Transactional messages such as password resets require both a working Laravel mail transport...

Configuring mail DNS for a Virtualmin domain

Configure mail DNS according to where the domain receives and sends messages. A working website...

Configuring outgoing filtering and investigating blocked messages

Outgoing filtering helps detect unwanted or malicious mail before your server sends it to...

Connect support mailboxes to HostBill ticket importing

Connect a support mailbox to HostBill so incoming messages create tickets or join existing...

Connecting a Nabtech mailbox to Thunderbird securely

Thunderbird can use IMAP and authenticated SMTP to access a hosting mailbox. Configure the...

Connecting a supported calendar or contacts client to cPanel

Compatible CalDAV and CardDAV clients can synchronise calendars and contacts supplied by an...

Connecting Google Workspace securely and fixing authentication failures

Use Google's supported sign-in flow when connecting Google Workspace to email applications....

Connecting OX App Suite to your phone or desktop email app

Use the connection details provided for your OX App Suite service. The correct incoming and...

Containing an account that is sending unauthorised email

Contain unauthorised outgoing mail by identifying the actual sending account or application and...

Controlling background sync and notifications for Gmail on Android

Background synchronisation and notifications are related but different. Mail can synchronise...

Controlling who can send to a Google Group

Google Groups separates the permission to post from the decision to moderate a message....

Correcting timezone and reminder settings in OX Calendar

Check OX's account time zone and the appointment's own zone when meeting times look wrong. The...

Creating a business email account in cPanel

Create a mailbox such as [email protected] when you want a separate inbox, password and storage...

Creating a business email signature in Apple Mail

A mobile signature identifies the sender and gives recipients useful contact details. Configure...

Creating a business mailbox and connecting your email apps

Where email hosting is included and enabled for your Web Hosting account, you can create a...

Creating a filter for one cPanel mailbox

A mailbox filter applies to a selected email account. It can route identifiable incoming...

Creating a global email filter in cPanel

A global filter applies to incoming mail across the cPanel account. Use it for an account-wide...

Creating a Google Group for a team email address

A Google Group can deliver messages sent to one team address to its members. It can also...

Creating a mailbox in DirectAdmin

Create a mailbox when a person or application needs to send and receive mail at your domain. A...

Creating a mailbox in SiteWorx

Create a SiteWorx mailbox when a person or team needs its own email login and stored messages....

Creating a maintainable business email naming policy

Create a consistent email naming policy so new staff, departments and name changes can be...

Creating a moderated announcement list with cPanel Mailing Lists

A moderated mailing list can distribute approved announcements to a defined group while...

Creating a personal distribution list in OX Contacts

An OX address-book distribution list stores a set of recipients that you can select when...

Creating a SiteWorx email group for several recipients

An email group sends mail addressed to one group address to several recipients. It is suitable...

Creating a targeted SiteWorx email filter

A SiteWorx mail filter can match part of a sender address or subject and apply the configured...

Creating a useful team channel in Zoho Cliq

Use Zoho Cliq for agreed internal conversations when it is included and enabled in the...

Creating a Zoho Calendar event and tracking responses

Create a Zoho Calendar event with the correct organiser, time zone and participants so updates...

Creating a Zoho Mail distribution list for a team

A Zoho distribution list delivers a message to its members. Use it for a department address...

Creating an automatic email reply in SiteWorx

A SiteWorx autoresponder sends a prepared response when mail reaches its configured address. It...

Creating an email mailbox in Plesk

A Plesk mailbox stores email for an address on a domain using the server mail service. Creating...

Creating an OX App Suite email signature

Add an OX signature that identifies the sender and provides a useful business contact route....

Creating an OX calendar appointment and checking invitations

Create an OX appointment in the calendar that should own it. Confirm Calendar is enabled for...

Creating and administering a SiteWorx mailing list

SiteWorx can manage Mailman lists only on supported installations where the provider enables...

Creating and checking a professional Gmail signature

A Gmail signature should identify the sender and provide reliable business contact details...

Creating and testing a Webuzo mailbox

Create a Webuzo mailbox when this server is intended to receive mail for the domain. A mailbox...

Creating and testing OX App Suite mail filter rules

OX mail rules can move, mark or forward incoming messages that match specified conditions....

Creating and updating an OX address-book contact

Create an OX contact in the address book that should own it. Use a personal book for private...

Creating Gmail filters that organise messages safely

Gmail filters apply actions to messages that match a search. Use them to organise predictable...

Creating incoming and outgoing filters in Zoho Mail

Incoming filters organise mail automatically when it matches defined conditions. Begin with a...

Customising WooCommerce transactional email settings

Customise WooCommerce's transactional emails so order, account and customer notifications are...

Customize HostBill customer email templates

Customise HostBill messages so each notice explains what happened and what the recipient should...

Customize WHMCS email templates and merge fields

Customise WHMCS email templates so that each message explains the event and gives the customer...

Delegating a Zoho mailbox to a colleague

Mailbox delegation lets a colleague work with your Zoho mail using their own account. Confirm...

Delegating Gmail access without sharing a password

Gmail delegation gives an authorised colleague access to a mailbox without sharing its...

Deleting a filter from one cPanel mailbox

Removing a mailbox filter stops that particular rule from processing future incoming mail. It...

Deleting a SiteWorx mailbox without losing needed messages

Deleting a mailbox revokes its login and removes the mailbox resource. Preserve any business...

Deleting and recovering email in Thunderbird

Deleting mail can affect server storage or only a local folder, depending on the account type...

Deleting business email safely in Gmail on Android

Deleting an IMAP message on the phone normally changes the server mailbox and other connected...

Deleting, archiving and recovering messages in Outlook

Delete, Archive and permanent deletion serve different purposes. With an IMAP account, these...

Disabling account spam filtering in DirectAdmin

Disabling account spam filtering can help isolate a false-positive problem, but it should be a...

Discussing a message with colleagues using Zoho Streams

Streams lets colleagues discuss selected mail and work items inside Zoho. It can reduce...

Editing a mailbox-specific email filter in cPanel

Update a mailbox filter when a sender address, subject pattern or destination folder changes....

Enabling account spam filtering in DirectAdmin

DirectAdmin can expose account spam-filter settings backed by SpamAssassin or a...

Enabling and publishing SiteWorx domain signing records

DKIM adds a cryptographic signature to outgoing messages and publishes a public verification...

Exporting selected archive messages for an authorised request

Export the specific archived messages required for a migration or authorised review. The...

Filtering email by a subject or message keyword in DirectAdmin

A keyword or stop-word filter matches text in incoming messages according to the server...

Find which DNS service actually answers for your website and mail

Find the DNS service that publicly answers for the domain before editing records. A record can...

Finding a held message in SpamExperts quarantine

Use the SpamExperts quarantine to find messages held by the filtering service before delivery....

Finding and reducing Google Workspace storage use

Google Workspace storage depends on the purchased edition and the organisation's allocation...

Finding email and attachments in OX App Suite

Use OX search to locate messages by a known sender, subject fragment, date or attachment. Begin...

Finding email precisely with Zoho Mail advanced search

Use Zoho Mail search to locate a message by evidence you know: sender, recipient, approximate...

Finding messages and attachments with Gmail search operators

Use Gmail search to find a message before assuming it has been lost. Start with a few facts you...

Fix an MX target that cannot deliver mail even though the domain resolves

An MX record identifies a mail-exchange hostname, not an IP address or website URL. The target...

Fixing valid-recipient rejection in incoming filtering

SpamExperts can check whether a recipient exists before accepting mail for delivery. If a new...

Forwarding a cPanel email address to another inbox

An email forwarder sends incoming messages for one address to another destination. It can...

Forwarding a message or an original email file in Thunderbird

Forwarding shares an existing message with a new recipient. An inline forward is convenient for...

Forwarding email and message attachments in current Outlook

Forwarding sends an existing message to a new recipient. For ordinary collaboration an inline...

Forwarding email with a SiteWorx alias

A SiteWorx email alias sends messages addressed to one local address to another destination....

Handling spam and false positives in OX App Suite

Use OX's spam controls to report unwanted mail and correct legitimate messages that were...

Helping a Google Workspace user who has lost a second factor

If a Google Workspace user loses access to their second factor, use the supported recovery...

Importing and cleaning contacts in Zoho Mail

Import a clean contact export into the correct Zoho Contacts category. Personal contacts belong...

Importing and exporting OX calendar data

Import an iCalendar file into OX when moving a personal schedule or retaining a historical...

Importing and exporting OX contacts without duplicates

Import contacts into OX using a supported vCard or CSV file. Prepare a small sample first...

Importing contacts into a managed Google account

Import contacts into the managed Google account that should own them. A contact import copies...

Interpreting an outgoing-filter rejection message

Use the complete SMTP response to diagnose outgoing mail rejected through SpamExperts....

Investigating a certificate warning in an email application

A mail certificate warning concerns the server your application is connecting to. Compare that...

Investigating a growing Exim mail queue on DirectAdmin

A growing Exim queue means messages are waiting, but the cause may be a remote outage, local...

Investigating mailbox changes with Zoho Mail audit records

Use Zoho's administration reports to answer a specific question, such as who changed a...

Investigating queued incoming mail during an outage

The incoming delivery queue holds mail the filter has accepted but cannot currently deliver to...

Investigating TLS delivery failures through email filtering

Review both inbound TLS connections when requiring encrypted delivery through SpamExperts: the...

Keep website and email DNS available during a registrar transfer

A registrar transfer can preserve a working website and email service when the existing...

Keeping external business email while hosting your website with Nabtech

Your website can be hosted with us while your domain's email remains with an external mail...

Keeping team files in an eligible Google shared drive

A shared drive keeps eligible team files associated with the organisation's shared workspace...

Managing a recurring appointment in OX Calendar

Create a recurring OX appointment for a real repeating schedule, such as a weekly staff...

Managing an email public key with cPanel Encryption

cPanel Encryption manages GnuPG keys used with compatible encrypted-email workflows. Creating a...

Managing mailbox storage and quota warnings in Zoho Mail

Check both the user's mailbox usage and the organisation's storage arrangement before deleting...

Migrating existing messages into Zoho Mail using IMAP

Use Zoho's IMAP migration tool to copy server-held email from a compatible source into existing...

Moving business email without losing track of messages

Email migration has two jobs: copying existing information and directing new messages to the...

Moving business work from a personal email account

Move business work from a personal email account into a business-owned service without...

Moving SiteWorx domain email to a remote provider

Moving a domain’s email to another provider requires both public MX records and the hosting...

Opening cPanel webmail securely

Webmail lets you read and send a hosted mailbox’s email in a browser. It is useful for checking...

Opening DirectAdmin webmail securely

Webmail lets you read and send messages from a browser without configuring a desktop mail...

Opening Plesk webmail securely

Webmail lets you read a hosted mailbox from a browser. The available webmail software and...

Opening SiteWorx webmail securely

Webmail lets you read and send mailbox messages in a browser without configuring a desktop...

Organising business files in Zoho WorkDrive Team Folders

A WorkDrive Team Folder gives a department a common place for files with defined membership and...

Organising Google Contacts with labels and clean records

Labels help organise saved Google Contacts into useful sets such as suppliers or project...

Organising OX mail folders across webmail and devices

Use a small set of OX folders to separate work that needs action from completed records. Clear...

Planning a staff departure across email and shared files

Plan a staff departure across email, shared files and connected applications before deleting...

Planning coexistence when one domain uses two email providers

Using two email providers for one domain requires an explicit routing design. Publishing both...

Planning email archiving, retention and authorised searches

Email archiving preserves messages according to the archive service's configured scope and...

Preparing a Zoho Meeting session and testing participant access

Schedule a Zoho Meeting from the account licensed to host it. Confirm the ordered plan's...

Preparing an exit plan for a business email provider

Prepare an email exit plan before cancelling or replacing a provider. The plan should explain...

Preparing email and collaboration access for a new employee

Prepare a new employee's email and collaboration access from an approved role request. Giving...

Preserving Zoho business data when an employee leaves

When an employee leaves, protect access first and preserve the business information the...

Preventing timezone mistakes in Google Calendar

Google Calendar can display an event in different local times for different participants. Use...

Publish a null MX for a domain that intentionally receives no email

A null MX explicitly declares that a domain does not accept email. It is useful for a domain...

Publishing cPanel DKIM when DNS is hosted elsewhere

DKIM signs outgoing mail so recipients can verify that the signed message was authorised by the...

Publishing SiteWorx SPF without creating multiple SPF records

SPF publishes which systems may send using a domain’s envelope-sender identity. Keep one SPF...

Reading and finding business email in Gmail on Android

When Gmail contains several accounts, the selected inbox and active filters determine which...

Recover a website or email service affected by an expired domain

If a website or email service fails near a domain's expiry, check the registration first....

Recover access to the contact email needed for a domain transfer

If a transfer confirmation is being sent to an inaccessible address, restore authorised contact...

Recovering a deleted message in OX App Suite

Act promptly after an accidental mail deletion. Stop broad cleanup operations and inspect the...

Recovering a deleted or overwritten Google Drive file

First determine whether a Google Drive file was deleted, moved, overwritten or made...

Recovering Zoho account access after losing an MFA device

If you lose the phone or authentication method used for Zoho, first try the recovery methods...

Reducing OX mailbox storage without losing important mail

When an OX mailbox approaches its limit, identify what is consuming space before deleting mail...

Refreshing an Android business mailbox and diagnosing missing sync

A manual refresh checks whether Gmail can retrieve new messages from the configured server at...

Releasing a legitimate SpamExperts quarantined message

Release a quarantined SpamExperts message only after confirming that it is expected and safe...

Removing an account-wide email filter in cPanel

Delete a global email filter when its account-wide rule is no longer needed or has been...

Removing an unwanted DirectAdmin email filter

Remove a filter when it is obsolete or responsible for blocking legitimate mail. Delete the...

Renaming a Google Workspace user without losing their account

Renaming an existing Google Workspace user can update their profile name or primary email...

Renaming a mailbox address in DirectAdmin

Renaming a mailbox changes the address and login identity people use to reach it. Plan the...

Renaming an email address in Plesk

Renaming a mailbox changes its email address and login identity where supported. It is useful...

Repairing the SPF record recommended by cPanel Email Deliverability

Email Deliverability can show the SPF record expected for mail sent through your cPanel server....

Replacing a shared mailbox password with controlled team access

Replace a shared mailbox password with named, controlled access where the product supports it....

Replacing hostname certificates for WHM and mail services

WHM and mail services use service certificates that may differ from a website’s Apache...

Replying and using Reply All in current Outlook

Choose the reply action according to who needs to receive your response. A business thread can...

Replying to email in Thunderbird without exposing unintended recipients

Reply sends an answer to the original sender or the message's reply address. Reply All can...

Reporting a legitimate message incorrectly filtered as spam

A false positive is legitimate mail classified as unwanted. Correct the particular message and...

Reporting unwanted mail that passed SpamExperts filtering

A false negative is unwanted mail that passed filtering. Report representative originals and...

Resetting a Google Workspace password and sign-in sessions

An authorised administrator can reset a managed Google Workspace user's password. Verify the...

Resetting a Zoho Mail user's password safely

Reset a Zoho user's password after verifying the request through your organisation's...

Resetting an email mailbox password in SiteWorx

A mailbox password is used by webmail and authenticated mail clients for that email address....

Responding to unusual outgoing traffic or a suspended sender

If SpamExperts detects abusive outgoing mail, contain the affected sender before restoring...

Restoring an accidentally deleted Google Workspace user

Google provides a limited opportunity to restore a recently deleted managed user. Act promptly...

Restricting access to an organisation's email archive

Restrict archive search and export to people with an approved business reason. A domain-wide...

Reviewing a document with colleagues in Zoho Writer

Use Zoho Writer review controls to collect feedback on one document while keeping proposed...

Reviewing a suspected phishing message before release

Treat an email requesting a password, payment change, unusual download or urgent secrecy as a...

Reviewing and configuring approved OX email forwarding

Configure automatic forwarding only to an approved address that somebody monitors. Forwarding...

Reviewing and releasing moderated Zoho group messages

Moderation lets an approved person review messages before a Zoho group distributes them. It is...

Reviewing Gmail forwarding and keeping an authorised copy

Gmail forwarding sends future incoming messages to another approved address. It is useful for a...

Reviewing SiteWorx mailbox bounce settings

SiteWorx’s Bounce Message option determines how mail to nonexistent local recipients is...

Reviewing third-party app access in Google Workspace

A third-party application can receive permission to read or change Google Workspace data...

Rolling out mandatory 2-Step Verification in Google Workspace

Mandatory 2-Step Verification helps protect managed Google accounts, but an unplanned...

Rotating an outgoing filtering credential safely

SpamExperts outgoing filtering requires an authorised relay route and authentication method....

Saving an OX email message for an independent record

Save an OX message as an EML file when you need an independent working copy or an original for...

Scheduling a Gmail message and correcting it before delivery

Gmail can hold a composed message and send it at a selected future time. Use scheduling when...

Scheduling a team meeting with Google Calendar

Create a Google Calendar event when you need invitations, response tracking and a shared...

Scheduling and reviewing a Zoho Mail message before it sends

Use Zoho Mail's Send Later option when a prepared message should leave at a chosen time....

Searching an enabled SpamExperts email archive

Search SpamExperts archiving when you need a retained message that the purchased archive...

Securing the Plesk panel and mail-server hostnames

The certificate used by the Plesk login service and the certificate used by mail services must...

Securing Zoho Mail and connecting email clients

Protect the Zoho organisation administrator first, then configure individual mailboxes and...

Selecting Local or Remote Mail Exchanger in cPanel

Email Routing tells the hosting server whether a domain’s mail should be delivered locally or...

Sending attachments and file links from OX App Suite

Send a file from OX as an ordinary attachment or, where enabled, a Drive Mail download link....

Sending business email from Gmail on Android

Use the account selector and From field to make sure a business message leaves through the...

Sending business email in current Outlook for Windows

Create a new message in the Outlook edition you use, then confirm which mailbox is sending it....

Setting a Gmail out-of-office reply for a business mailbox

A Gmail vacation responder tells senders when you are unavailable and how urgent work should be...

Setting an account-specific business signature in Gmail on Android

A mobile signature helps recipients identify your business without relying on the device's...

Setting an incoming email size filter in DirectAdmin

A message-size filter limits large incoming messages according to the selected rule. It is...

Setting an out-of-office autoresponder in cPanel

An autoresponder tells senders when a mailbox owner is unavailable and where urgent requests...

Setting an OX vacation notice and its active dates

Set a vacation notice in OX before an absence so senders have a realistic response expectation....

Setting signatures for Zoho Mail addresses and aliases

A clear signature identifies the person and business behind a message. Keep it short enough to...

Setting the background email fetch schedule on iPhone or iPad

Background fetch controls how Mail checks accounts that do not provide a compatible push...

Setting up approved forwarding in Zoho Mail

Forward Zoho mail only to a destination the organisation has approved. Automatic forwarding...

Setting up incoming email filtering without interrupting mail

Incoming email filtering checks messages before they reach your mailbox server. Our...

Setting up your domain and first mailboxes in OX App Suite

OX App Suite is the professional-email service available through us. It provides a separate...

Setting up Zoho Workplace with your business domain

Set up the organisation and users before changing your domain's mail routing. Zoho Workplace...

Sharing a Google Calendar with the right level of access

Share a Google Calendar at the lowest level of access that meets the task. A colleague...

Sharing a Zoho Calendar without exposing unnecessary details

Share calendar availability at the lowest level that meets the purpose. A colleague arranging...

Sharing an OX address book with a team

Share an OX address book when a team needs one maintained contact list. Review the entire book...

Sharing an OX calendar with appropriate permissions

Share an OX calendar when colleagues need to see or maintain its schedule. Review existing...

Sharing an OX Drive file and removing access afterwards

Share an OX Drive file with the people who need it instead of sending multiple uncontrolled...

Sharing files through Zoho WorkDrive on an eligible plan

Use WorkDrive sharing when an eligible Zoho Workplace plan includes it and a recipient needs...

Sharing Google Drive files with customers securely

Share a Google Drive file with the people who need it and the smallest suitable permission. A...

Suspending a Google Workspace user while preserving business data

Suspending a Google Workspace user blocks their access while keeping account data. It is useful...

Suspending a mailbox login or outgoing mail without deleting it

cPanel can restrict particular mailbox functions while preserving the address and its stored...

Tracing a missing message with cPanel Track Delivery

Track Delivery helps trace a message through the hosting server’s mail handling. Use it to...

Tracing a missing message with Google Email Log Search

Email Log Search helps an authorised Google Workspace administrator investigate message routing...

Tracing a SpamExperts message by sender, recipient and time

Trace one message through SpamExperts before changing filters. The aim is to identify whether...

Tracking deadlines and completion in OX Tasks

Use OX Tasks for work that has a due date and a completion state. Use a calendar appointment...

Transferring a departing employee's Google Workspace data

Plan a departing employee's Google Workspace data before deleting the account. Mail, Drive...

Troubleshooting email delivery, spam placement and authentication records

Begin by separating the problem into receiving, sending or inbox placement. A mailbox that...

Troubleshooting the order of global and mailbox email filters

Mail filters are evaluated according to their configured scope and order. A broad early rule...

Tuning SiteWorx spam filtering without losing legitimate mail

SiteWorx spam settings let you enable SpamAssassin, choose delivery behaviour and tune scoring....

Understand the DNS record types used for websites and business email

A DNS zone contains records that direct websites, email and other services. Choose the record...

Understanding how your domain, DNS, website and email fit together

Your domain is the registered name people use, while hosting runs the website or email service...

Updating a SiteWorx user’s login email address

A SiteWorx user’s email address identifies the panel login. Changing it can alter how that...

Updating the email address on your Plesk profile

Keep your Plesk profile email current so account recovery and relevant panel messages reach...

Updating the email address used by your SolusVM account

The SolusVM account email can be a login identifier and a destination for recovery or server...

Uploading and organising files in OX Drive

Upload business files to OX Drive when the purchased account includes Drive storage. Choose the...

Using an external mail provider with a Webuzo domain

When a domain uses an external mailbox provider, configure both its public MX records and...

Using BoxTrapper without losing legitimate email

BoxTrapper is a challenge-response mail filter available on some cPanel services. It can hold...

Using contact categories and groups in Zoho Mail

Organise Zoho Contacts into categories so related customers, suppliers or project contacts are...

Using Django email backends for password resets

Django can send through several email backends. Production password resets need a real sending...

Using Email Disk Usage to remove selected old messages

Email Disk Usage can remove a selected set of messages from a specific mailbox folder. Its...

Using OX App Suite calendars, contacts and shared files

OX App Suite combines business email with calendars, contacts and tasks. Eligible productivity...

Using OX Drive versions and Trash to recover a file

Use OX Drive versions to inspect or recover an earlier state of a file without creating a...

Using plus addressing to organise incoming cPanel email

Plus addressing adds a label after a mailbox name, such as [email protected], while...

Viewing OX message source for a delivery investigation

Full message source helps support investigate delivery, forwarding and suspicious sender...

What is an MX record and how do I change where email is delivered?

An MX record tells sending mail servers which hostnames accept incoming mail for your domain....

Why does Email Deliverability report a reverse-DNS problem?

A reverse-DNS warning concerns the hostname associated with the server’s sending IP address....

Why does forwarded mail fail when direct delivery works?

Forwarded mail can fail even when direct delivery succeeds because the receiving provider...

Working with task participants in an eligible OX account

Add participants to an OX task when colleagues need to receive the work item and coordinate its...

Writing and sending business email in Thunderbird

Thunderbird can send from several identities, so review the sending account before composing a...