Adding a narrow sender exception in SpamExperts Add a sender exception in SpamExperts only for a defined legitimate need. Verify the real sender and investigate repeated false positives before…

Blocking an unwanted sender in SpamExperts Use a SpamExperts sender block entry for repeated unwanted mail from a known address or domain. First distinguish the sender you want to block from the…

Checking the destination mail server behind SpamExperts The SpamExperts destination is the server that receives mail after filtering. It must point to the actual mailbox service. Pointing it back to the…

Checking which messages an email archive actually captures Verify what SpamExperts archiving captures before relying on it for business record retention. Incoming filtering, outgoing filtering and archiving are…

Configuring a useful SpamExperts quarantine report Email Scout Reports summarise messages matching a defined SpamExperts search. Configure the scope and recipient carefully so a quarantine digest does…

Exporting selected archive messages for an authorised request Export the specific archived messages required for a migration or authorised review. The current hosted-cloud workflow uses log search; the old…

Finding a held message in SpamExperts quarantine Use the SpamExperts quarantine to find messages held by the filtering service before delivery. It is separate from the Spam folder inside OX, Zoho,…

Fixing valid-recipient rejection in incoming filtering SpamExperts can check whether a recipient exists before accepting mail for delivery. If a new mailbox receives a recipient error, verify the…

Interpreting an outgoing-filter rejection message Use the complete SMTP response to diagnose outgoing mail rejected through SpamExperts. Authentication failure, a locked identity, content classification…

Investigating TLS delivery failures through email filtering Review both inbound TLS connections when requiring encrypted delivery through SpamExperts: the sender to the filter, and the filter to your mailbox…

Investigating queued incoming mail during an outage The incoming delivery queue holds mail the filter has accepted but cannot currently deliver to the destination. A queue is different from quarantine:…

Releasing a legitimate SpamExperts quarantined message Release a quarantined SpamExperts message only after confirming that it is expected and safe for the intended recipient. Releasing one message and…

Reporting a legitimate message incorrectly filtered as spam A false positive is legitimate mail classified as unwanted. Correct the particular message and investigate its cause before weakening filtering for a…

Reporting unwanted mail that passed SpamExperts filtering A false negative is unwanted mail that passed filtering. Report representative originals and inspect the delivery path so the correction targets the…

Responding to unusual outgoing traffic or a suspended sender If SpamExperts detects abusive outgoing mail, contain the affected sender before restoring delivery. Unlocking an account while the compromised…

Restricting access to an organisation's email archive Restrict archive search and export to people with an approved business reason. A domain-wide archive can expose historical messages belonging to many…

Reviewing a suspected phishing message before release Treat an email requesting a password, payment change, unusual download or urgent secrecy as a request that needs verification. Filtering reduces…

Rotating an outgoing filtering credential safely SpamExperts outgoing filtering requires an authorised relay route and authentication method. These credentials can be different from an employee's…

Searching an enabled SpamExperts email archive Search SpamExperts archiving when you need a retained message that the purchased archive service actually captured. Ordinary filtering logs and…

Tracing a SpamExperts message by sender, recipient and time Trace one message through SpamExperts before changing filters. The aim is to identify whether the service saw it, how it classified it and what happened…