Create and verify an email forwarder for your domain

Confirm whether the domain already receives email through hosting, Microsoft 365, Google Workspace or another provider. Using a separate forwarding service can require different MX records. Do not replace a working mail provider's MX records until you have decided how every existing address will be handled.

1. Open the domain in the client area and select Email Forwarders.
2. Read any nameserver or service availability message.
3. Select Add Forwarder.
4. Enter the part before @, such as sales, in the address field.
5. Enter the complete destination mailbox in Forwards to.
6. Save. Check the destination mailbox for the verification message.
7. Enter the verification code or complete the verification action described in the message. Use Resend code only when needed.
8. Confirm the forwarder shows a verified or ready state.

Send a new message to the domain address from an unrelated external mailbox. Check the destination's inbox and spam folder. Testing only by sending from the destination mailbox can be misleading because some systems treat mail that returns to the sender specially.

If verification arrives but forwarded mail does not, inspect the domain's public MX records and the destination's filtering. Keep the time, sender, recipient and bounce text for support, with private message content removed. Avoid chains that forward through several services or loop back to the original address.

Where offered, a catch-all sends unmatched addresses to one mailbox. It also accepts typos and mail to invented addresses, which can increase unwanted messages. Prefer named forwarders when you know the addresses you need.

Changing a destination can require verification again. Removing a forwarder stops that route for new mail; messages already delivered to the destination remain there. If you need to send as [email protected], configure a real mailbox or an authorised sending service separately with its required authentication records.

• Create a website redirect with Domain Forwarders
• Point your domain to a website without disrupting business email
• Read a DMARC aggregate report in DNS Manager
• Collect useful details when a DNS change is not working