Recover the Nord Account associated with your activated VPN subscription before creating a replacement account. Your Nabtech client-area login and your Nord Account can use different credentials and serve different purposes.
01 Recover the correct account
- Check the activation record and identify the email address used for Nord Account. Keep the Nabtech service or invoice reference available if the subscription association is unclear.
- Open the official Nord Account sign-in page. If a linked Google or Apple sign-in or an email login code is available for your account, use that established method.
- For a forgotten password, choose Forgot your password?, enter the registered email and request the reset. Open the received link and create a unique password.
- If the message does not arrive, check the address, mailbox filtering and available space. Request another message only after confirming that the first request targeted the correct account.
- If you have lost the authenticator, use See other options and an unused backup code where available. Reconfigure MFA and preserve the new recovery codes securely after regaining access.
- If both MFA and backup codes are unavailable, use Nord's official recovery process. For a partner purchase, explain the purchase route and provide the requested ownership evidence through the official support channel.
- Confirm the subscription in the recovered account and sign back into the VPN app. Review recovery contact details and linked sign-in methods.
Common questions
Will resetting my Nabtech password reset Nord Account?
No. Use the recovery process for the account that is actually failing.
What if I no longer control the registered mailbox?
Use Nord's account email-change recovery process and contact us if purchase verification is needed. Creating another account does not automatically move the subscription.
Should I send support my backup codes?
No. Use codes only in the official sign-in process. Support should request appropriate ownership evidence, not your reusable account secrets.